Packages & services
One foundation. Four tiers built to scale.
Every Cortex package anchors on the same enterprise-grade control plane — governance, Zero Trust identity, and multi-cloud inventory included from day one. Expand capability as your platform matures.
Enterprise-Ready Foundation
Core control plane included in every tier — no upsell required for the baseline.
Modular Expansion
Automation packs and integrations grow with your platform maturity across all tiers.
Premium AI Acceleration
AI & AIOps module delivers advanced operational intelligence — available as a premium add-on or included at Site License.
Flexible Deployment
Customer-Managed, SaaS (PaaS), or Hybrid — aligned to your security and compliance posture.
Always included
The Non-Negotiable Enterprise Core
Every paid tier anchors on the same Foundation Platform at no additional charge. This is the production-grade baseline that ensures every customer starts with enterprise governance, Zero Trust security, and multi-cloud automation capability from day one — not as an add-on, but as the foundation.
Governance & Zero Trust Security
Policy-as-Code enforcement engine with approval gating at every execution step
Immutable audit logging and full execution lineage — compliance-ready by design
OIDC / SAML SSO with Enterprise Identity Provider federation
Fine-grained RBAC and Just-In-Time (JIT) execution access controls
Multi-tenant isolation with hard and soft security boundaries
Environment segmentation — Dev, Test, and Prod as distinct execution contexts
Automation & Inventory
Unified Service Catalog with versioned, parameterized automation services
Stack Definition Framework with multi-step dependency sequencing
Multi-cloud inventory — AWS, Azure, GCP, OCI
Kubernetes inventory — OpenShift, RKE2, managed Kubernetes clusters
BYO automation — Ansible, Terraform, CI/CD pipelines ingested as catalog items
2 automation connectors included in every tier at no additional charge
Platform tiers
Choose your scale
All four tiers include the full Foundation Platform. Select the tier that matches your toolchain breadth, cloud footprint, and operational complexity.
Foundation Platform included in all tiers. Governance, Zero Trust identity, Service Catalog, Stack Framework, multi-cloud inventory, and 2 automation connectors are included at every level below.
Tier 1
Starter
Single cloud, single ITSM. Entry-level governed automation for teams beginning their platform engineering journey.
What's included
- ✓1 public cloud (AWS, Azure, GCP, or OCI)
- ✓1 ITSM platform (ServiceNow or Jira)
- ✓Multi-cloud inventory — read-only
- ✓Full Foundation Platform
- ✓Service Catalog + Stack Framework
- ✓Policy-as-Code enforcement
- ✓Zero Trust identity & JIT access
- ○AI & AIOps module — not included
- ○Kubernetes automation — not included
Tier 2 · Most popular
Growth
Multi-cloud, full ITSM, Kubernetes, and tag governance. The recommended entry point for enterprises with active cloud programs.
What's included
- ✓3 public clouds
- ✓ServiceNow + Jira integration
- ✓Kubernetes inventory & automation — EKS, AKS, GKE
- ✓ElasticSearch telemetry integration
- ✓Tag Registry & metadata governance enforcement
- ✓Full Foundation Platform
- ✓BYO automation ingestion
- ✓AI & AIOps module — available as add-on
Tier 3
Enterprise
All clouds, private and on-prem, full database automation, Vault/KMS, and Splunk. Purpose-built for regulated, multi-cloud enterprises at scale.
What's included
- ✓All 4 public clouds + private/on-prem environments
- ✓Full Kubernetes automation — OpenShift, RKE2, managed K8s
- ✓Database inventory & automation
- ✓HashiCorp Vault & Cloud KMS integration
- ✓Splunk observability integration
- ✓Full Foundation Platform
- ✓Advanced RBAC & multi-tenant isolation
- ✓AI & AIOps module — available as add-on
Tier 4 · Site License
Site License
Unrestricted integrations, industry compliance packs, AI included, and dedicated advisory. For enterprises operating at global scale.
What's included
- ✓Unrestricted integrations — no connector limits
- ✓Industry compliance packs — PCI-DSS, HIPAA, FedRAMP
- ✓AI & AIOps module included — no add-on required
- ✓Dedicated Technical Advisory Manager
- ✓All features from Enterprise tier
- ✓Private AI deployment options for regulated industries
- ✓Custom compliance automation workflows
- ✓Mission Critical support included
Additional services
Professional Services
Accelerate time-to-value with expert-led engagements that extend platform capability, migrate existing automation, operationalize AI, and build compliance posture. Services are available as standalone engagements or combined into multi-phase programs tailored to your environment.
01
Foundation Onboarding
Expert-led platform deployment and configuration to ensure your Cortex environment is production-ready from day one.
- Platform deployment and infrastructure configuration
- Enterprise Identity Provider and SSO integration
- RBAC design and role hierarchy mapping
- Initial Service Catalog build and template publishing
- Automation connector configuration and validation
02
Automation Accelerator
Migrate, rationalize, and govern your existing automation estate — playbooks, modules, and pipelines — into the Cortex Service Catalog.
- BYO automation migration — Ansible, Terraform, CI/CD pipelines
- Tag governance framework design and enforcement configuration
- Multi-tenant catalog buildout for multi-BU environments
- Kubernetes and database platform onboarding
- Stack definition authoring and reference architecture codification
03
AI & AIOps Enablement
Operationalize the Cortex AI layer — from telemetry normalization to agent configuration and diagnostic playbook development.
- Telemetry normalization and AI data lake configuration
- Diagnostic playbook development and catalog publishing
- ElasticSearch and Splunk observability pipeline integration
- AI agent tuning for RCA, anomaly detection, and NLQ workflows
- Agentic workflow design for SRE and operations use cases
04
Compliance Sprint
Rapidly configure and validate Cortex against regulated-industry compliance frameworks — reducing audit preparation time and manual evidence gathering.
- CIS benchmark automation and configuration validation workflows
- CNAPP posture workflow development and catalog delivery
- FedRAMP, HIPAA, and PCI-DSS compliance pack configuration
- Evidence collection automation for audit readiness
- Continuous compliance validation pipeline setup
Ideal customer profile
Built for enterprises operating at scale in regulated industries
Cortex is purpose-built for organizations where automation governance, Zero Trust security, and operational intelligence are non-negotiable requirements — not optional enhancements. Primary targets are multi-cloud enterprises with significant infrastructure footprint in regulated sectors. Secondary: mid-market organizations accelerating cloud modernization or navigating M&A complexity.
Primary — Regulated Enterprise
Financial Services, Healthcare, Government, and Energy organizations. Typically 3+ cloud accounts, 5+ Kubernetes clusters, 50+ database instances, with active compliance obligations.
Secondary — Mid-Market Modernization
Organizations accelerating cloud and platform transformation programs, rationalizing fragmented automation toolchains, or consolidating post-M&A infrastructure estates.
Deployment Model Fit
Customer-Managed for air-gapped or sovereign environments. SaaS (PaaS) for teams minimizing operational overhead. Hybrid for isolated data planes with managed control plane.
Get started
Find the right tier for your environment.
Tell us your cloud footprint, current toolchain, and primary interest. We'll send the right package — including tier recommendation and services scope — within one business day.
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